Order

Place an order

It is possible to place an order online, by mail, telephone, fax or by email.

Our address is as follows:

Bertrand, Foucher, Bélanger inc.

4023, Hochelaga Street
Montreal, Quebec H1W 1K4
Canada

Phone: 514 596-1559
Toll free: 1 800 263-1559
Fax: 514 596-1314
Email: info@bfb.ca

We accept Visa, MasterCard and Amex cards.

Inquiries and Samples

Special projects on the agenda? We will be glad to answer any questions and provide samples. Subject to certain conditions, we will be happy to send products on approval for your inspection. Please contact our sales office for further information.

Gift Certificates

The catalogue contains many wonderful gift ideas. Can’t decide? Why not give a Bertrand, Foucher, Bélanger gift certificate. Just send us your name and address, the name and address of the recipient as well as the amount you wish to give. Payment can be made by cheque, money order, credit card (Visa, Master Card or American Express) or charged to your account. We will send the certificate, a card if required and a catalogue to the recipient. Or we will send everything on to you.

Orders

By mail
Please fill out the order form. Clearly print your name, address, phone number, postal code and give full details.

Send to:

4023, Hochelaga Street
Montreal, Quebec H1W 1K4
Canada

By phone
Dial 514-596-1559 or toll free 1-800-263-1559 during business hours. To save time, please fill out your order form before placing your call. Our staff will be happy to answer any questions.

By fax
514-596-1314, 24 hours a day.

In person
Our highly qualified staff will be glad to welcome you to our store in Montreal during business hours.

Business Hours

SPECIAL COVID-19 Business Hours : Monday to Friday: 10 a.m. to 4 p.m. Until further notice.

Monday to Wednesday: 9 a.m. to 5:30 p.m.
Thursday: 9 a.m. to 9 p.m.
Friday: 9 a.m. to 5:30 p.m.
Saturday: Closed
Sunday: Closed

Remittance

We accept cheques or money orders (please call to confirm amount). Visa, Master Card or American Express. You may also pay in cash (in store purchase only) or charge to your account.

Shipping and Handling and Sales Tax

Shipping and handling are at customer’s expense. For goods delivered in Quebec, sales tax will be added. The GST must be added to the cost of the merchandise.

Charge Account

Charging privileges are automatically extended to members of the clergy, religious orders, churches, schools, religious institutions and government agencies.

Loss and/or Damage in Transit

All orders are double-checked and shipments meticulously packaged. Open all packages with care. If merchandise is damaged:

Parcel post
Notify us of any damage within 24 hours of receipt of merchandise. We will advise you how to return merchandise. We will replace damaged items and file claim for damage with the post office.

Commercial carrier or trucking company
Transfer or ownership takes effect when shipments are received by the carrier. Our liability ceases upon carrier signing bill of lading confirming shipment was in good order when picked up. For your protection, sign only for those cases received. If damage is apparent, have driver make notation on waybill before signing. If damage is discovered upon unpacking, notify carrier immediately and file a claim for concealed damage. Request inspection. The inspector should provide assistance and supply you with all necessary forms. The carrier should reimburse you for any damage sustained. We will be glad to provide further assistance if requred.

Return of Goods

Full satisfaction is guaranteed by Bertrand, Foucher, Bélanger and we will take back any goods that don’t meet your expectations. Merchandise must be returned within 10 days of receipt. Please include a note of explanation and a copy of the invoice. No return will be considered after 10-day period. Articles returned without our consent will be subject to a 20% handling and restocking charge. Any article made according to your own measurements and specifications and also yard goods cannot be returned, unless we would have made a mistake.

Terms

Net 30 days. Company reserves the right to apply monthly charges of 2% (24% per annum) on overdue accounts. Prices are FOB Montreal and subject to change without notice. We endeavor not to modify prices quoted; however, major price increases by our suppliers may force us to raise certain sales prices during shelflife of this catalogue.